Order & payment
Below are some of are common questions about orders
What payment methods do you accept?
We currently only support PayPal payment, and we will add more payment methods in the future
Is my payment information secure?
Absolutely. We use SSL encryption and do not store your full credit card details on our servers. All payments are processed through PCI-compliant gateways.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 1 hour of placement by contacting us. After that, it enters our fulfillment process and cannot be changed.
Will I receive an order confirmation?
Yes, you will receive an email confirmation immediately after your order is placed.
Delivery & Shipping
Below are some of are common questions about orders
What are your shipping costs?
Free shippings on all orders $80 or more, but is $5.99 per order under $80.
How long will it take to receive my order?
Delivery time is 8-15 days.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Returns, Exchanges & Refunds
Below are some of are common questions about orders
What is your return policy?
We offer a 30-day money-back guarantee for all unused items in their original packaging. Return shipping is free for defective or incorrect items.
How do I initiate a return?
We will provide you with a return address and support any courier
How long does it take to process a refund?
Once we receive your return, it takes 3-5 business days to process. The refund will appear on your original payment method within 5-10 business days, depending on your bank.
Contact & support
Below are some of are common questions about orders
How can I contact customer service?
You can reach us via email at suppertang@gmail.com or through our live chat during business hours (9 AM – 6 PM US, Monday-Friday). We aim to respond within 24 hours.